Return & Refund Policy

Eligibility for Return

We want you to be completely satisfied with your purchase.
If you receive a damaged, defective, or incorrect item, you may request a return within 30 days of delivery.

To be eligible

The item must be unused, in its original packaging, and include all accessories or manuals.
Proof of purchase (order number or receipt) is required.
Some products such as software, personal care items, consumables, and custom-made products are non-returnable.

Return Process

Contact our support team at support@aplusonlinestore.com with your order number, reason for return, and clear photos of the received item.
Our team will review your request and provide a Return Authorization (RMA) and return instructions.
Once approved, the item will be returned directly to our supplier warehouse (Essendant or Ingram Micro).
After the supplier confirms receipt and approval, we will process your refund or replacement.

Refund Process

Refunds are issued after supplier confirmation that the returned item meets their return criteria.
Refunds will be made to your original payment method within 5–10 business days after approval.
Shipping and handling fees are non-refundable unless the return is due to a supplier or shipping error.
If a replacement item is unavailable, a full refund will be issued.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery with photo or video evidence.
We will coordinate with our supplier to replace the product or issue a refund at no additional cost to you.

Non-Returnable Items

Digital products or downloadable software
Opened personal care or hygiene products
Clearance or final sale items
Products showing signs of wear, misuse, or alteration

Order Cancellation

Orders can be cancelled before they are processed or shipped.
Once the order has been shipped from our supplier’s warehouse, cancellation will no longer be possible.

Supplier-Based Fulfillment

Our products are shipped directly from authorized U.S. distributors such as Essendant and Ingram Micro.
All returns are handled in compliance with supplier policies.
In case a supplier rejects a return due to product condition or time limits, we reserve the right to decline the refund.

Opened or Unopened Product Eligibility

Both opened and unopened products are eligible for return as long as the item is in acceptable condition, includes all original components, and complies with our supplier return guidelines. Opened items must not show signs of wear, misuse, or alteration. All standard return timelines and approval requirements apply.

Contact Us

If you have any questions about returns or refunds, please contact us at:
📧 support@aplusonlinestore.com
🕒 Support Hours: Monday–Friday, 9AM – 5PM (EST)